FAQs

Friday 10 – Sunday 12  December 2021, 10am – 5pm

In the first instance, please use the See Tickets online order tracker form here: https://artisancollectivefairbeaulieu.seetickets.com/customerservice 

Alternatively, please contact artisancollectivefairs@immediate.co.uk and include your booking number, the email you booked with and your query. 

A £3.50 transaction fee will be added per complete e-ticket order, or £4.50 for postal orders. 

The transaction fee covers the costs of processing your order, producing your tickets, and in the case of postal delivery, the packing and delivery of the tickets to you.

The fee applies to postal, print at home and e-tickets to cover the costs of: credit card fees; ticketing technology; onsite scanning staff; customer services and administration, all of which are involved in the processing, production and issuing of your tickets.

The transaction fee applies per order not per ticket. For example, if you purchase six tickets, you only pay one transaction fee.

Children under 5 are free every day. Children aged 5-17 are charged at a child rate. Click here to see full ticket information. 

Under 18s are only admitted to the Christmas Fair when accompanied by an adult. In accordance with the law, visitors aged under 18 are not permitted to purchase/sample alcoholic drink products or purchase knives. It is the attending adult’s responsibility to ensure visitors aged under 18 are aware and comply with these laws for the duration of their visit to the Christmas Fair.

The ticket prices for visitors with disability can be seen here

Carers attending with disabled visitors are entitled to free entry to the Christmas Fair. To claim your carer ticket when booking your entry tickets to the Christmas Fair. 

Your selected e-ticket will be sent to you 6 weeks out to the Christmas Fair via email, which you can print straight away.

Dogs are welcomed at Beaulieu and are permitted within the grounds, but for the benefit of other visitors we do require that they be kept on a lead and under control at all times. Owners are also asked to ensure that no mess is left within the grounds where it will be offensive to others. We provide scoops for disposal of mess free of charge.  These are available from Visitor Reception.

We regret that we do not allow dogs inside the National Motor Museum, Palace House, Abbey, Brabazon Restaurant, World of Top Gear, On Screen Cars, the Secret Army Exhibition, or on any of the rides. Please note that there is a special area available beneath the Motor Museum entrance where your dog may be left whilst you visit the Motor Museum. Please note this is not a supervised area and owners leave their dogs at their own risk.

We wish to respectfully remind visitors that the RSPCA advise against leaving dogs and other animals in cars. However, if you consider that weather conditions permit you to do so, please ensure that there is adequate ventilation at all times, while still maintaining your vehicle’s security. Pass-outs are available from Visitor Reception allowing you to check, at any time during your visit, that your dog is not in any distress.

Yes, there will be a selection of street food and bars available at the Fair. Please see here for more information. 

Yes, there will be vegan and vegetarian options available at the Christmas Fair. Check the Eating and Drinking page for further information. 

The safety of our visitors and staff is our priority. Beaulieu has adapted their Visitor Safety Promise to reflect the measures that everyone must continue to take whilst we live with Covid-19. To read the full Visitor Safety Promise, please visit the Beaulieu website here

We will be following the latest guidelines on social distancing and using signage and, where appropriate, floor markings to indicate best practice for social distancing. Our staff will be fully trained on social distancing, so they can make sure the latest guidelines are followed by all visitors. For more info on how we are keeping you safe at this year’s Fair, please click here.

Please pack  a face covering  as these are recommended indoors and mandatory in the Beaulieu Gift Shop, unless exempt. 

In the first instance, please use the See Tickets online customer services form here: https://artisancollectivefairbeaulieu.seetickets.com/customerservice 

Alternatively, please contact artisancollectivefairs@immediate.co.uk and include your booking number, the email you booked with and your query.  

We recommend that visitors to the Christmas Fair bring cash with them in order to pay for purchases at the Christmas Fair and any activities within the Beaulieu grounds.

This is due to there being limited access to cash points on site and potential for card readers to be temperamental.

Book tickets in advance:

Tickets will be available on the door, but tickets in advance cost less. Please book in advance here .

If you have booked tickets but have a query or cannot find them, click here to log into your See Tickets account where you will be able to view and print your tickets, or bring as digital tickets on your smart phone. (Ticket booking reference required)

Organise your COVID-19 status pass:

Ensure you have your Covid Status Pass requirements sorted before you travel.

Visitors aged 11 or over must have proof of having had two doses of the COVID-19 vaccine at least 14 days before attending
OR a negative Lateral Flow Test result within 48 hours of the event 
OR If you are resident in England, proof of natural immunity (positive PCR test within the last six months, after self-isolation has ended and up to 180 days after taking the test) demonstrated via your NHS COVID Pass on the NHS App.

For details of what form the proof will be accepted in, click here

Make sure you’re free of symptoms before travelling:

Before travelling to the Show, we kindly ask that you, or any member of your party, do not attend if displaying symptoms, have been asked to self-isolate or live with an individual who has symptoms of COVID-19. Further information on our Covid commitment can be found here >

Download the digital Pocket Map:

The Pocket Map will be available at the Fair, but you can download it in advance to plan your day.  

View the digital Pocket Map

Check out who’s on when at the Festive Bandstand partnered by Wave 105.2FM

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Coming with family? Find Santa at xxxx

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Dress for the weather:

The Artisan Collective Christmas Fair will take place outside at Beaulieu plus the visitor attractions. Please check the weather before you travel.

Plan your travel:

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Check the time on your ticket before travelling:

Please arrive from the time stated on your ticket: 10am, 12pm or 2pm

Frequently asked questions

You may find answers to specific queries here. For anything else, please email artisancollectivefairs@riverstreetevents.co.uk